EightBrothers (“we”, “us”, “our”) operates the website eightbrothers.uk (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and what rights you have over it when you visit or shop with us.
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Who We Are
EightBrothers is a UK-based online retailer of everyday essentials, including toys, home and kitchen products, car accessories, bedding, clothing, pet supplies and related categories. If you have any questions about this policy or how we handle your data, contact us at contact@eightbrothers.uk or via the Contact Us page.
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Information We Collect
We collect information you give us directly, such as your name, email address, delivery address, phone number, and payment details when you place an order, create an account, or contact us. We also collect information automatically when you use the Site, such as your IP address, browser type, device information, and browsing behaviour on the Site, typically through cookies and similar technologies (see Section 6).
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How We Use Your Information
We use your information to process and deliver your orders, manage your account, respond to enquiries and provide customer support, send order updates and, where you’ve agreed to it, marketing communications, improve our website, products and services, and prevent fraud and keep our Site secure. We do not sell your personal information to third parties.
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Sharing Your Information
We share personal information only where necessary to run our business, with delivery couriers to fulfil your order, payment processors to handle transactions securely, IT and website service providers who support our platform, and regulators or authorities where required by law. Any third party we work with is required to handle your data securely and only for the purpose we’ve agreed with them.
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Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your data: performance of a contract (processing your order), legitimate interests (improving our service, preventing fraud), consent (marketing emails, non-essential cookies), and legal obligation (accounting and tax records).
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Cookies
Our Site uses cookies and similar technologies to make the Site work properly, remember your preferences, and understand how visitors use the Site. You can control or disable cookies through your browser settings; please note that some parts of the Site may not function properly if cookies are disabled. [Add detail here about your specific cookie/consent tool if you use one, e.g. CookieYes, Complianz.]
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Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements — for example, order and transaction records are typically kept for the period required by UK tax law.
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Your Rights
Under UK GDPR, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information in certain circumstances, object to or restrict certain processing, and request a copy of your data in a portable format. To exercise any of these rights, contact us at [contact email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.
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Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
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Children’s Privacy
Our Site is not directed at children, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
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Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at contact@eightbrothers.uk or through our Contact Us page.