Delivery and Returns
Fast delivery across the UK, with easy 14-day returns shop with confidence every time.
Delivery Across the UK
EightBrothers delivers to London, Manchester, Birmingham, Leeds, Glasgow and other cities across England, Scotland, Wales and Northern Ireland. Most orders are dispatched within 1–2 working days and arrive within 2–5 working days, depending on the delivery location. Delivery timelines may vary slightly during sale periods or public holidays, and any changes are communicated clearly at checkout.
Delivery Charges
Delivery charges, where applicable, are calculated at checkout based on your location in the UK and the size of your order. Free delivery may apply on orders above a set amount, shown clearly before payment is confirmed.
Online Payment Options
Customers across the UK can pay securely at checkout using major debit and credit cards, PayPal, or other supported payment methods.
Returns and Refund Eligibility
Products can be returned within 14 days of delivery if unused, in original packaging, and accompanied by proof of purchase, in line with UK consumer rights for online purchases. Certain items, such as personal care or intimate products, are not eligible for return due to hygiene reasons.
How to Request a Return
Customers can request a return by contacting EightBrothers support with their order number and reason for return. Once approved, return instructions will be shared based on your location.
Refund Timeline
Approved refunds are processed within 5–10 working days after the returned item is received and inspected. Refunds are issued to the original payment method, or as store credit where agreed with the customer.
Damaged or Incorrect Items
If an order arrives damaged or incorrect, please contact support within 48 hours of delivery with photos of the item, so a replacement or refund can be arranged quickly.
Frequently Asked Question
Quick answers to what customers across Saudi Arabia ask us most about delivery and returns. Can't find what you need? Send us a message and we'll get back to you.
Most orders are dispatched within 1–2 working days and arrive within 2–5 working days, depending on your location. Timelines may vary slightly during sale periods or public holidays.
We accept major debit and credit cards, PayPal, and other supported secure payment methods at checkout.
Yes most items can be returned within 14 days of delivery if unused and in original packaging.
Contact us within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund quickly.
Approved refunds are processed within 5–10 working days after we receive and inspect the returned item.
Delivery You Can Rely On, Wherever You Are in the UK
Getting a package delivered smoothly matters just as much as the product inside it, especially for customers ordering from across the UK where delivery experiences can vary. EightBrothers works to keep that experience consistent, whether an order is headed to London, Manchester, Glasgow, Cardiff, or a smaller town further out, with clear timelines shared at checkout. Returns are handled with the same care, so a product that doesn't fit the need it was bought for is never a dead end. With a straightforward 14-day return window and a support team that responds quickly to damaged or incorrect orders, EightBrothers aims to make shopping online across the UK feel dependable from checkout to delivery and beyond.
