Delivery and Returns
Fast delivery across the UK, with easy 7-day returns shop with confidence every time.
Delivery Across the UK
EightBrothers delivers across the United Kingdom, including London, Manchester, Birmingham, Leeds, Glasgow, Liverpool, Sheffield, Bristol, Edinburgh, Cardiff, Belfast, and many other towns and cities throughout England, Scotland, Wales, and Northern Ireland.
Most orders are processed and dispatched within 1–2 working days after your order is confirmed. Once dispatched, delivery typically takes 2–5 working days, depending on your location and the courier service.
During busy periods, including public holidays, seasonal sales, or unexpected courier delays, delivery may take slightly longer. If there are any significant delays, we will keep you informed using the contact details provided with your order.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor your delivery.
Delivery Charges
Delivery charges are calculated automatically during checkout based on your delivery address and the size or weight of your order.
From time to time, EightBrothers may offer free UK delivery when your order meets a specified minimum purchase amount. Any free delivery promotions or shipping charges will be displayed clearly before payment is completed, so there are no hidden costs.
Secure Payment Options
Shopping with EightBrothers is safe and secure. We accept a range of trusted payment methods, including:
Major debit cardsMajor credit cardsPayPalOther secure payment methods available during checkoutAll payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.
7-Day Returns Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 7 calendar days of receiving your order.
To qualify for a return:
The return request must be made within 7 days of delivery.Items must be unused and in the same condition in which they were received.Products must be returned in their original packaging with all accessories, manuals, labels, and tags included.Proof of purchase or your order number must be provided.We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene, safety, or health protection reasons, certain products cannot be returned unless they are faulty or damaged upon arrival. These may include:
Personal care productsBath productsOpened hygiene itemsItems that have been used or damaged after deliveryProducts specifically marked as non-returnableIf you are unsure whether your item is eligible for return, please contact our customer support before sending it back.
How to Request a Return
To begin a return, please contact the EightBrothers customer support team within 7 days of receiving your order.
Please include:
Your order numberYour full nameThe item(s) you wish to returnThe reason for the returnPhotos of the product if it is damaged, faulty, or incorrectOnce your request has been reviewed and approved, we will provide detailed return instructions, including the return address and any additional information required.
Please do not return any item without receiving return instructions from our support team.
Refund Process
After your returned item has been received, it will be inspected to ensure it meets our return requirements.
If your return is approved:
Your refund will be processed within 5 working days of receiving and inspecting the returned item.Refunds will be issued using the original payment method used for the purchase.Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.If your return does not meet our return conditions, we may decline the refund or contact you to discuss the available options.
Damaged, Faulty or Incorrect Items
We carefully inspect every order before dispatch. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order numberClear photographs of the productPhotographs of the packaging (if applicable)A brief description of the problemAfter reviewing the information, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund where applicable.
Frequently Asked Question
Quick answers to what customers across UK ask us most about delivery and returns. Can't find what you need? Send us a message and we'll get back to you.
Most orders are dispatched within 1–2 working days and arrive within 2–5 working days, depending on your location. Timelines may vary slightly during sale periods or public holidays.
We accept major debit and credit cards, and other supported secure payment methods at checkout.
Yes most items can be returned within 7 days of delivery if unused and in original packaging.
Contact us within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund quickly.
Approved refunds are processed within 5–10 working days after we receive and inspect the returned item.
Delivery You Can Rely On, Wherever You Are in the UK
Getting a package delivered smoothly matters just as much as the product inside it, especially for customers ordering from across the UK where delivery experiences can vary. EightBrothers works to keep that experience consistent, whether an order is headed to London, Manchester, Glasgow, Cardiff, or a smaller town further out, with clear timelines shared at checkout. Returns are handled with the same care, so a product that doesn't fit the need it was bought for is never a dead end. With a straightforward 7-day return window and a support team that responds quickly to damaged or incorrect orders, EightBrothers aims to make shopping online across the UK feel dependable from checkout to delivery and beyond.
